Sayemon

Technical Support Engineer | Hosting | SaaS | Cloud Infrastructure

Building Reliable Hosting & SaaS Support Systems

Customer Support Engineering professional experienced in hosting infrastructure, DNS management, cloud configuration, SaaS ERP support and technical escalation handling.

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Professional Experience

Customer Support Engineer Lead

Xeon Technology Limited | PocketX ERP

  • ✔ SaaS ERP customer support engineering
  • ✔ DNS, Cloudflare and hosting troubleshooting
  • ✔ Azure App Service configuration
  • ✔ API integration and CORS management
  • ✔ Ticket and escalation workflow handling
  • ✔ Client onboarding and retention support

Technical Operations Lead (Part-Time)

HostCMT Hosting Infrastructure

  • ✔ cPanel / WHM hosting administration
  • ✔ Domain and DNS management
  • ✔ SSL and email hosting configuration
  • ✔ VPS and proxy infrastructure
  • ✔ Server security monitoring

Core Technical Skills

Hosting & Cloud

cPanel, DNS, Cloudflare, Azure App Service, Proxy Server, Virtualization, Domain Management

Support Engineering

Customer Support, Technical Escalation, SaaS Support, Ticketing System, CRM

Server Technology

Linux Basics, Email Hosting, Database Troubleshooting, WordPress Support

Let’s Work Together

Open to technical support engineering and cloud infrastructure roles.

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